Question 1

Can I book both soft play and crafts together?

Accepted Answer

Yes! Our combo package is the most popular and includes both the full soft play setup and a customized craft activity. It’s the perfect mix of movement and creativity for kids of all ages. This also provides a great opportunity for mixed-age events by picking a craft suited for older ages, while young kids enjoy the soft play set up.

Question 2

Do you require a deposit to book?

Accepted Answer

Yes, a non-refundable deposit is required to hold your date. The remaining balance is due before the event.

Question 3

What’s your cancellation policy?

Accepted Answer

Cancellations made more than 14 days before your event can be rescheduled once without losing your deposit. Cancellations within 14 days are non-refundable, but we’ll always do our best to work with you if something unexpected comes up.

Question 4

What happens if it rains or the weather is bad?

Accepted Answer

We totally understand that weather can be unpredictable! If your event is outdoors, we ask that you have a backup indoor location ready. We also can offer an alternate date based on availability. Soft play equipment cannot be set up on wet or muddy surfaces for safety reasons.

Question 5

Where are you located and how far do you travel?

Accepted Answer

We’re based in Michigan and travel within a set radius for events. Travel fees may apply for locations outside our main service area—reach out and we’ll let you know!

Question 6

How far in advance should I book?

Accepted Answer

We recommend booking at least 3–4 weeks in advance to secure your preferred date, especially during peak party seasons!

Question 7

Do I need to provide adult supervision during the event?

Accepted Answer

Yes, while we handle setup, cleanup, and supervision of crafts, we do require a parent or adult to be present and responsible for children at all times—especially in the soft play area.